Shipping policy

Welcome to Rag City! We are dedicated to providing you with high-quality car washing cloths and exceptional customer service. Please review our shipping policy below for detailed information on our shipping practices and procedures.

1. Shipping Within Australia

Currently, we offer shipping within Australia. All orders are processed and shipped within 2-3 business days after receiving your order confirmation. You will receive a notification once your order has been shipped, along with tracking information.

2. Shipping Rates and Delivery Times

Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination. Estimated delivery times within Australia are as follows:

  • Standard Shipping: 3-7 business days
  • Express Shipping: 1-3 business days

Please note that these are estimated delivery times and actual delivery may vary based on factors outside our control, such as carrier delays or public holidays.

3. International Shipping

For international shipping inquiries, please contact us at operations@huntervdigital.com.au to discuss your specific needs and to check if we can accommodate your request. We will do our best to assist you with international shipping options and rates.

4. Order Tracking:

Once your order has been shipped, you will receive an email notification with tracking information. You can use this information to track the status of your shipment. If you have any questions or concerns about your shipment, please contact us at operations@huntervdigital.com.au.

5. Shipping Address:

Please ensure that you provide an accurate and complete shipping address at the time of purchase. We are not responsible for orders that are delayed or returned due to incorrect or incomplete shipping addresses. If you need to make changes to your shipping address, please contact us immediately at operations@huntervdigital.com.au.

6. Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact us immediately at operations@huntervdigital.com.au. We will work with the shipping carrier to resolve the issue and ensure that you receive your order in good condition.

7. Contact Us:

If you have any questions about our shipping policy or need further assistance, please contact us at operations@huntervdigital.com.au. We are here to help and ensure that you have a positive shopping experience with Rag City.