Refund policy

At Rag City, we strive to ensure that you are delighted with your purchase. If for any reason you are not completely satisfied with a product, you can return it within 30 days of receipt for a refund or exchange. Please review our refund policy below for detailed information on returns and exchanges.

1. Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Process for Returns:

To initiate a return, please follow these steps:

  1. Contact us at operations@huntervdigital.com.au to request return instructions. Please include your order number and reason for the return.
  2. Once your return is approved, we will provide you with detailed instructions on how to return your item.
  3. Pack the item securely in its original packaging and include any documentation or accessories that were shipped with the product.

3. Refunds:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Exchanges:

If you wish to exchange an item, please contact us at operations@huntervdigital.com.au. We will guide you through the process and ensure that you receive the desired product as quickly as possible.

5. Shipping Costs:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Non-returnable Items:

Certain items are non-returnable. These include:

  • Gift cards
  • Custom or personalized items
  • Items marked as final sale

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at operations@huntervdigital.com.au. We will arrange for a replacement or refund as quickly as possible.

8. Contact Us:

If you have any questions about our refund policy, please contact us at operations@huntervdigital.com.au. We are here to help and ensure that you have a positive shopping experience with Rag City.